Download the return form and print it. Only returns with completed forms can be processed. Downloads→
Inform us in the mail about the shipping method.
1) Parcel collection at the address provided (between 9:00 and 18:00 via SDA)
2) Delivery of the parcel to an "InPost" locker ( Find a Locker or an InPost Point )
Prepare the package with the article complete with everything you have received, print the pre-compiled / prepaid label.
After receiving and checking the item, the refund or exchange of the item will be made.
If you wish to return or exchange an item purchased in our online store, you have 14 days from the date of receipt of the goods to return your order. Items must be shipped within this period.
Glasses can only be tried on. When returning, the item must be complete with everything you received. Please note that in the event of damage to the glasses or the lack of the entire article, in the event of a return, we will deduct the costs necessary for the repair from the amount to be returned.